It Enabled Services - Overview
" To maximize our customers' profit by performing cost effectively, non core function through IT enabled services and allowing them to focus on the core functions " .
Business is not the same it used to be couple of years before. The pressure is on reducing costs, improving productivity, and integrating diverse operating systems. While such type of challenges have been able to bring out the best in the industry’s collective ability to engineer, operate, and innovate, it has also forced them to reach outside their Organizations for virtual assets that can augment the process with minimal expense.
This means turning to creative service providers to manage the non core business process elements. Outsourcing as a way of managing inefficiency of constant change, innovation, and most importantly maintaining the focus of core competencies has become an important operational necessity.
Outsourcing has moved from a niche technology management tool to a mainstream strategic weapon. BPO leverage process driven efficiencies in terms of organizational excellence, responsiveness & branding, financial efficiency and customer relationship. BPO is emerging as a powerful and flexible approach that business leaders can use to achieve a wide range of tactical and strategic aims.